These Terms cover PrepNHire's interview practice, CV development and career preparation tools, including paid plans and access through institutional partners.
1. About Us and These Terms
PrepNHire is operated by Avenue Impact Limited, 42 Applemead Close, Derby, England, DE21 4QP ("we," "us," or "our"). You can contact us at support@prepnhire.com.
These Terms govern your use of our website and AI-powered career preparation platform (the "Service"). Please read them before creating an account or making a purchase. If you do not agree, do not use the Service. Keep a copy of the Terms and the order information provided when you purchase a plan.
Your order confirmation and the plan details presented at checkout also form part of your agreement with us. Nothing in these Terms removes rights that applicable consumer law gives you.
2. Eligibility and Accounts
The Service is intended for people aged 16 and above. If you are under 18, you must have any parent, guardian or institutional authorisation required by applicable law. A paid purchase must be made by someone legally able to enter the relevant contract.
Provide accurate account information, keep it up to date, and protect your login credentials. Do not share or sell access to your account, impersonate someone else, or access another person's account without permission. Tell us promptly if you suspect unauthorised access.
3. The Service
PrepNHire provides interview practice, AI-generated questions and feedback, CV development tools, career resources, job search tools, and information about UK visa sponsor organisations. Availability, usage limits and included features depend on the plan or product you select.
You may use your CVs, practice answers and other outputs for your own career preparation and job applications. Access through an institution may also be subject to the scope of its agreement with us.
4. AI Feedback and Career Outcomes
AI-generated questions, scores, CV suggestions and feedback may contain errors, omissions or bias. Review outputs carefully, correct inaccurate statements and check that your CV and applications truthfully describe your experience. Scores are practice indicators, not an employer assessment or a guarantee of ATS compatibility.
We do not guarantee interviews, job offers, employment, sponsorship, visa approval or any particular career outcome. The Service does not provide legal or immigration advice and does not make hiring or visa decisions. Seek advice from an appropriately qualified adviser where needed.
5. Job Listings and Sponsor Information
Information drawn from the UKVI Register of Licensed Sponsors, Companies House, job listings and other external sources may change or become out of date. A sponsor licence does not mean an organisation has a vacancy, will sponsor your role, or will sponsor a particular applicant. Check current information with the organisation and relevant official sources.
PrepNHire is not affiliated with or endorsed by an employer, sponsor organisation or government body merely because it is mentioned or listed in the Service. External applications and websites are governed by their own terms and privacy policies.
6. Acceptable Use
You must not:
- Use the Service for unlawful, fraudulent, abusive, discriminatory or misleading activity;
- Upload content that infringes another person's rights or record another person without any permission required by law;
- Introduce malware, disrupt the Service, attempt unauthorised access, or bypass payment, security or usage limits;
- Scrape, resell or systematically extract the Service or its databases without permission, except where applicable law permits this;
- Use the Service to cheat in an assessment or interview where outside assistance is prohibited.
7. Your Content and Permissions
You retain the rights you hold in your uploaded CVs, recordings, answers and other content. You grant us a non-exclusive permission to host, store, reproduce and process that content only as needed to provide and secure the Service, respond to your requests, and comply with law, as explained in our Privacy Policy.
Only submit content you are entitled to use. Avoid including unnecessary sensitive information or confidential information belonging to an employer or another person. Your use of AI-generated outputs remains subject to applicable law and third-party rights; we do not promise that outputs are unique or eligible for intellectual property protection.
8. Plans, Subscriptions and Payment
The price, currency, billing period, included features, usage limits and any applicable taxes are shown before purchase. Payments are handled by third-party payment processors. You must be authorised to use your chosen payment method.
A subscription renews automatically only where this is disclosed and agreed at checkout. One-off purchases do not create a recurring subscription unless expressly stated. You can request cancellation through the available account controls or by contacting support@prepnhire.com.
Cancellation stops future renewals; access normally continues until the end of the paid period unless a refund, termination or different disclosed arrangement applies. We will give advance notice of changes to recurring prices and an opportunity to cancel before the new price applies. Statutory cancellation and refund rights are unaffected.
9. Cancellation and Consumer Rights
If you are a UK consumer purchasing online, you generally have 14 days from entering the contract to cancel, subject to applicable exceptions. To cancel, send a clear statement to support@prepnhire.com or our postal address, including your account email, purchase date and order reference if available.
If you expressly request a service to begin during that period, a proportionate charge for service already supplied may apply where the law permits. Cancellation rights for fully performed services or digital content end only when the relevant legal requirements, including any required express consent and acknowledgement, have been met. These Terms alone do not waive those rights.
We will make refunds required by law within the applicable deadline, normally within 14 days of being informed of a valid cancellation, using the original payment method unless otherwise agreed. You also retain applicable remedies if services are not provided with reasonable care and skill or digital content is faulty or not as described.
Optional cancellation form
To: Avenue Impact Limited, 42 Applemead Close, Derby, England, DE21 4QP; support@prepnhire.com
I give notice that I cancel my contract for the following service:
Service / order reference:
Order date:
Name:
Account email:
Address:
Date:
Signature (only if sent on paper):
You do not have to use this form to exercise a cancellation right.
10. Institutional Accounts
If a university, employer or recruitment partner provides your access, its agreement may determine your available features and the duration of access. Separate written institutional terms govern matters specifically covered by that agreement.
How account and progress information may be shared is explained in the Privacy Policy and any applicable institutional notices. Institutional access does not itself authorise an employer to receive your individual CV or recordings outside those arrangements.
11. Our Intellectual Property
The PrepNHire software, design, branding and original platform materials belong to us or our licensors. Subject to these Terms and your plan, we permit you to access and use the Service for its intended purposes.
This permission does not transfer ownership of the platform or authorise redistribution or resale of it. It does not restrict your rights in your own content or uses permitted by law. Third-party names and materials remain the property of their respective owners.
12. Privacy and Communications
Our Privacy Policy explains how we handle personal data, including AI processing, recordings, cookies, service providers and your rights. Accepting these Terms is not consent to optional marketing or non-essential cookies.
We may send communications necessary to administer your account or purchases. You can withdraw any marketing consent separately without cancelling your account.
13. Availability and Changes to the Service
We aim to keep the Service available, but maintenance, security work and failures affecting us or our providers can interrupt access. You are responsible for a suitable device and internet connection.
We may make reasonable changes to improve functionality, maintain security or comply with law. If a change materially reduces a paid service, we will provide appropriate notice and any cancellation or refund remedy required by your contract or applicable law.
14. Suspension and Termination
We may restrict or suspend access where reasonably necessary to address a serious breach, fraud, a security risk, non-payment or a legal requirement. Where appropriate, we will explain the reason and give you an opportunity to resolve the issue. Urgent action may be necessary to protect the Service or others.
You may stop using the Service and request account deletion by contacting us. Cancelling a subscription and deleting an account are separate actions. Any outstanding rights to refunds and the handling of retained data remain subject to applicable law and our Privacy Policy.
15. Our Responsibility to You
We are responsible for foreseeable loss or damage caused by our breach of these Terms or failure to use reasonable care and skill, subject to applicable law. We do not promise outcomes controlled by employers, immigration authorities or other third parties.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability or consumer right that cannot lawfully be excluded or limited.
If you use the Service for a business under a separate written agreement, that agreement may contain additional terms about business losses and liability.
16. Changes to These Terms
We may update these Terms for changes in the Service, security, business operations or law. We will publish an updated date and provide reasonable advance notice of material changes where practicable, unless urgent legal or security reasons prevent this. Changes will not retrospectively remove rights relating to an existing purchase. Where required, we will seek agreement or offer cancellation before a material change takes effect.
17. Governing Law and Complaints
These Terms are governed by the laws of England and Wales. If you are a consumer, you retain the mandatory protections and any right to bring proceedings in your home courts provided by applicable law. Nothing here requires you to waive those protections.
Please first contact support@prepnhire.com with your complaint and relevant details so we can try to resolve it. This does not restrict your right to pursue other available remedies.
18. Contact Us
Avenue Impact Limited
42 Applemead Close, Derby, England, DE21 4QP
Service and billing: support@prepnhire.com
Privacy: privacy@prepnhire.com